Question 1

What payment methods can I use on Exploreti?

Accepted Answer

We accept credit cards (Visa, Mastercard) and PSE. All payments are processed securely through certified payment gateways.

Question 2

Is it safe to pay on Exploreti?

Accepted Answer

Yes. We use certified payment gateways with SSL encryption. We never store your full card details. You can buy with complete peace of mind from your phone or computer.

Question 3

In what currency are charges made?

Accepted Answer

All charges are made in Colombian pesos (COP). If you pay with an international card, your bank will apply the corresponding exchange rate.

Question 4

Why did the price change when I selected the number of people?

Accepted Answer

Some activities have differentiated rates by participant type (adult, child, senior, international adult). The final and definitive price is always shown in the last step before confirming payment.

Question 5

What can I do if I am charged twice or more for the same order?

Accepted Answer

First check with your bank whether the same payment has been deducted more than once. Send us a screenshot showing the duplicated transactions along with the refund request to exploreti@ideamosmas.com or via WhatsApp +573188476698. The refund may take approximately 1 to 2 weeks.

Question 6

Can I request an electronic invoice?

Accepted Answer

Yes, you can request an invoice by writing to exploreti@ideamosmas.com. Send us your company name, tax ID (NIT) and proof of payment (if applicable).

Question 7

My payment attempts have been rejected several times. What can I do?

Accepted Answer

First check that the details entered for your payment method are correct. You can check with your bank whether there is any restriction on your payment method. Try using a different payment method. If you still have problems, contact us via WhatsApp +573188476698 so we can help you complete the payment.

Payments