Changes and cancellations
Learn about cancellation policies and how to manage changes to your booking if your plans change.
It depends on the cancellation policy of each activity. Most activities on Exploreti allow free cancellation up to 24 hours before the start of the activity day. You can review our cancellation policies here.
Once you have cancelled the ticket from your booking page, it may take approximately 5 to 10 business days for the refund to be issued. If you do not receive your refund, you can send a request to exploreti@ideamosmas.com or via WhatsApp +573188476698.
No, you can only cancel your transaction in full.
You can make changes to the activity's availability up to 24 hours before the booking day.
Whenever our partners inform us of an activity closure, we will notify each buyer of that activity in advance by email or WhatsApp.